Technical support

How to order


This page describes

1. How can contact us: through the Web message (recommended), via email, through social networking sites, through the phone, via mail and address.
2. How to determine their own requirements of the specifications, size and quantity.
3. How to order, determine the price, sign the contract.
4. How to pay.
5. What kind of shipping mode.

It is always our pursuit to provide perfect service!

Our service includes the following processes:

1. Online consultation; 2. Order; 3. Production as per schedule; 4. Product delivery, payment of the balance, shipment arrangement;
5. Installation guidance after product arrival; 6. After-sales inquiry and regular follow-up contacts.

We have corresponding services and descriptions for each process. You can refer to the following order process, product accessory specification, product installation guidance, FAQ and file download.
1. Contact us. We will confirm the raw materials with you according to the application environment. 304 stainless steel is suitable for most cases; 316 stainless steel is better in corrosion-resistant and suitable for oceanic climate.
2. We will confirm the specifications and sizes and give you the most reasonable proposal according to the application purpose.
3. Our salespersons will confirm with you the prices, delivery date, and shipment method, etc.
4. Before placing an order, you are suggested to request a sample of the selected specification. The sample is free and we guarantee the final product is consistent with this sample.
5. Confirm the order and make the down payment.
6. We will produce with a plan.
7. You can come to inspect the products after production is completed; then we will demand the balance and arrange shipment according to your requirement.
8. 7*24 after-sales consultation.
9. Regular post-sales contacts. Your suggestions are welcome and will be helpful for us to enhance our products and services.

How to determine their own requirements of the specifications, size, and quantity

In general, the aperture of stainless steel wire rope mesh is determined by the size of the animal, the wire rope diameter is determined by the strength of the animal, and the stainless steel braid rope mesh panel size (width x height) is customized according to the design requirements of the zoo animal cage.

304 stainless steel is suitable for most cases; 316 stainless steel is better in corrosion-resistant and suitable for oceanic climate.

In order to facilitate customers, Hengyi Zoo Mesh Suppliers will be based on experience for customers recommended common specifications, if the application environment is special, we will be based on your requirements and specific application environment, put forward detailed material, rope diameter, aperture and the overall structure of the views.


Common Installation Structure

We provide technical support
The company 30 years of production and installation experience
Prepare to provide you with the careful attention service



Hengyi for you to solve various problems encountered in the project. Free samples, customized products, perfect installation guide, enthusiastic after-sales service

Over 30 years service life
Maintenance-free property
Better living environment for your animals.


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